Shipping policy

WALSH AUSTIN TAYLOR Shipping Policy

Thank you for shopping with WALSH AUSTIN TAYLOR. As a dedicated US-based online retailer specializing in premium pet supplies, our core goal is to prepare, package, and ship all pet products with strict quality standards, ensuring every order reaches customers safely and properly.

1. Order Processing Time

Our warehouse team processes all confirmed pet product orders within 1–5 business days. Processing operations exclude weekends and official United States public holidays to guarantee orderly workflow and quality control.

In cases of high order volume during peak shopping seasons or temporary operational adjustments, order processing schedules may be moderately extended. We will send formal email alerts to all affected customers once noticeable delays occur to keep everyone informed in a timely manner.

2. Shipping Rates and Delivery Estimates

Shipping fees are dynamically calculated according to the weight, size, and delivery zone of your ordered pet products. The final shipping cost will be fully displayed on the checkout page before payment completion for your reference.

We provide only standard shipping service for all orders, with an estimated delivery window of 15 business days. Actual delivery progress may be affected by carrier operational interruptions, customs clearance procedures, inclement weather, logistical limitations, and holiday shipping backlogs. All delivery times are approximate and cannot be fully guaranteed.

3. Shipment Confirmation and Order Tracking

Once your order is dispatched and handed over to our authorized logistics carrier, you will receive an automated shipment confirmation email that includes your exclusive order tracking code.

Carrier systems require a certain period for data synchronization. Tracking information will typically go live within 24 to 72 hours after dispatch. If your tracking status remains unupdated after this period, you may reach out to our support team for manual verification.

4. Incorrect Address Disclaimer

Customers are required to double-check and confirm the accuracy and completeness of their shipping address, postal code, and recipient details during checkout.

WALSH AUSTIN TAYLOR assumes no responsibility for missing, misdelivered, or returned packages caused by inaccurate, incomplete, or invalid customer-provided address information. Any packages returned due to address errors will require the buyer to cover additional reshipping expenses for re-delivery.

5. Lost or Damaged Packages

If your package is confirmed missing during transit with no valid delivery updates, please submit a claim request to our support team within 7 days after the expected delivery date. We will collaborate with the logistics provider to launch a thorough investigation and offer appropriate resolutions based on verification results.

If your pet products arrive with structural damage, breakage, or packaging impairment due to transit handling, please contact us within 24  hours upon receipt. You are required to submit clear photos or short videos of the defective items, full outer packaging, and shipping labels. Our team will evaluate your claim promptly and settle the issue with reasonable solutions.

6. Apparel Care and Usage Notice

All pet garments, wearable accessories and soft pet goods come with detailed care guidelines printed on product packaging. Proper daily maintenance and cleaning following official instructions can effectively extend product service life and ensure pet safety.

WALSH AUSTIN TAYLOR is not responsible for product deterioration, damage, or deformation caused by unsuitable cleaning methods, improper drying environments, unauthorized structural changes, or irregular daily use of pet apparel after delivery.

7. International Shipping and Customs Notice

For all international cross-border shipments, destination country customs may impose import taxes, clearance duties, and other administrative fees. All such charges are borne entirely by the recipient and are not included in product prices or standard shipping fees.

Customers are responsible for understanding local import policies and pet product entry restrictions in their receiving region. We shall not be held liable for package detention, seizure, or mandatory returns caused by non-compliance with local customs regulations, and no refunds or compensation will be issued for such incidents.

8. Contact Information